Terms and Conditions

Leisure Voucher Paper Terms and Conditions

  1. Definitions

    1. In this Agreement, the following meanings apply: Agreement the agreement between you and us for issue and use of Voucher(s) and made on these terms as varied from time to time.
      Delivery Charge the charge for delivery of a Voucher(s) as set out on the order form or as agreed at the time of ordering.
      Retailer any business or organisation authorised by us at any time to accept any Voucher(s) as payment.
      Scheme the arrangements between Retailers and us for acceptance of Voucher(s).
      Voucher(s) any Voucher(s) issued by us and branded as a Leisure Voucher.
      Voucher Price the price for issue of a Voucher.
      We, us, our the supplier Acorne Plc, trading as Leisure Vouchers, registered in England number 2409444, having its registered office at Stamford House, Boston Drive, Bourne End, Buckinghamshire SL8 5YS and any transferee of its rights and/or duties under this Agreement, and any successor to its business.
      You, your the person named as the customer on the order form. If you are more than one person, "you" and "your" refer to all and any of you.
  2. Business purposes

    1. You declare that, in this Agreement, you are acting wholly for your business purposes, and not for your personal purposes.
    2. Your attention is drawn to Condition 3 on acceptance of Vouchers, and Condition 10 on varying and ending the Scheme.
    3. If you are more than one person, each of you will be responsible for carrying out your duties under this Agreement; for example, paying us in full under this Agreement.
    4. If you hold an account with us for Voucher(s), these terms as varied from time to time include the account terms as varied from time to time.
    5. This agreement is made on the terms set out on the order form as varied from time to time to the exclusion of all other terms, except to any extent expressly agreed in writing by our duly authorised signatory.
    6. In the event that any Special Conditions conflicts with any of the business terms and conditions the special conditions shall apply.
  3. Vouchers

    1. We issue Voucher(s) in our current denominations, for delivery in the United Kingdom.
    2. We authorise Retailers to accept any Voucher(s), as full or part payment for goods, services and other items, on or before any expiry date of the Voucher(s), at participating outlets in the United Kingdom.
    3. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers. If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with cash. If a purchase is for a lower amount, no change can be given. Vouchers cannot be used in conjunction with any special promotions, discount tokens, coupons or cards.
  4. Ordering

    1. You must tell us, when you order the Voucher(s): the quantity of each denomination you require; the delivery address; your name, telephone number for contacting you in case of any query, e-mail address if any, and postal address; and any other information we reasonably require for the purposes of your order.
    2. We may decline any order, or limit the amount of any order, for any reason.
  5. Payment - Credit Accounts Only

    1. The Voucher(s) Price and Delivery Charge include any applicable taxes. The Delivery Charge is payable in addition to the Voucher(s) Price.
    2. We will invoice you for the Voucher(s) Price following dispatch of the Voucher(s). All invoices are payable within 30 days of date of invoice.
  6. Delivery

    1. We will deliver the Voucher(s) within 10 days starting with the day after your order for the Voucher(s) has received.
    2. We will use reasonable efforts to deliver the Voucher(s) on or about the estimated delivery date. We are unable to guarantee the despatch date, owing to our operations, or the delivery date, owing to our use of third parties.
    3. We may require, when you order the Voucher(s), that delivery is insured and/or signed for, owing to security concerns. Our carrier may require, when delivering the Voucher(s), that the addressee gives evidence of identity reasonably satisfactory to the carrier.
  7. Loss or damage

    1. If the Voucher(s) is undelivered, you must report this within 2 working days starting with the estimated delivery date, and if the Voucher(s) is delivered faulty or incorrect, you must report this within 2 working days starting with the actual delivery date, on our e-mail address or telephone number, quoting the order number.
    2. If you report on time, we will promptly investigate the matter and despatch a replacement Voucher(s), unless the undelivered Voucher(s) is likely to be delivered within a reasonable time after the estimated delivery date or the matter was caused by your negligence or fraud.
    3. If you do not report on time or at all: the Voucher(s) will be treated as issued and delivered in accordance with this Agreement; you will be liable to pay the Voucher(s) Price and Delivery Charge for the Voucher(s); and we will not be liable for any loss resulting from the Voucher(s) not being issued or delivered in accordance with this Agreement.
    4. We will not be responsible for anything happening to the Voucher(s) after it is delivered to the delivery address; for example, any loss, theft, damage, non-use or unauthorised use.
  8. Property

    1. The Voucher(s) will become the property of the addressee when it is delivered to the delivery address, except as mentioned in Condition 8.2.
    2. If you report on time that the Voucher(s) is delivered faulty or incorrect, or if the Voucher(s) is surplus to your order: (a) the Voucher(s) will remain our property, and you must not use it; and (b) you must send the Voucher(s), within 5 working days starting with the actual delivery date and at our expense, to our registered postal address at Stamford House, Boston Drive, Bourne End, Buckinghamshire, SL8 5YS, quoting the order number and the reason for return.
  9. Restrictions on use

    1. Vouchers may not be used: (a) by telephone, fax, internet or other means where the Voucher(s) itself is not presented at the time of the transaction with the Retailer; (b) to exchange for cash,Voucher(s) in different denominations, or other voucher(s); for example, change will not be given for any transaction made for less than the total amount of the Voucher(s) presented; (c) in or towards payment of any Voucher(s) Price, Delivery Charge or account held with us; (d) contrary to the Retailer’s own restrictions; for example, some Retailers or outlets accept Voucher(s) for full-price transactions only; (e) if damaged or defaced; or (f) after any expiry date shown on the Voucher(s), or after any earlier ending of the Scheme. Once expired Voucher(s) cannot be re-issued.
    2. Voucher(s) may be used by post, where the Voucher(s) itself is/are presented at the time of the transaction with the Retailer, but we recommend that you use special delivery.
  10. Varying and ending the Scheme

    1. Any Retailer or outlet may cease to participate in the Scheme at any time for any reason. We may vary or end the Scheme at any time for any relevant reason specified in Condition 12.1.
    2. We will then use reasonable efforts to make arrangements for Voucher(s) to continue to be accepted for a reasonable period at the outlet(s) affected or, if we end the Scheme, for at least 6 months.
    3. We are unable to guarantee that any Retailer or outlet will not cease to participate in the Scheme sooner or without notice, or that these arrangements will continue on the same terms or at all until all Voucher(s) ordered by you are used or expired.
  11. List

    1. We will keep a list showing: current Retailers and outlets; the Retailer’s own restrictions on accepting Voucher(s), if any; details of any Retailer or outlet that will cease to participate in the Scheme; and details of any planned varying or ending of the Scheme.
    2. We recommend that, before ordering any Voucher(s) and before travelling to any outlet or trying to use any Voucher(s), any person intending to use the Voucher(s) checks on our list and with the outlet that Voucher(s) are accepted and any Retailer’s restrictions.
    3. We will update our list on each working day from information reasonably available to us.We are unable to guarantee that the list is accurate and complete, owing to our operations and our use of third parties’ information. 11.4 Our list may be checked on our website. The outlet’s contact details may be listed in its website or local telephone directory.
  12. Varying and ending this Agreement

    1. We may vary any term of this Agreement at any time for any relevant reason specified below: (a) to take account of any change that has happened or that we reasonably expect to happen in the near future in: the Scheme; market conditions; market practice; technology; law; any voluntary code of practice applying to us; and any decision of a court, regulator or other authority; (b) if we reasonably consider this necessary or prudent for the interests of any part of our business or our business as a whole; or (c) to make our terms fairer or easier to understand, or to correct a mistake.
    2. We will give at least 30 days’ notice of varying a term or our contact details, except we reserve the right to give notice sooner or with immediate effect in exceptional circumstances. We will give this notice in writing to you until your order is fulfilled or resolved.
    3. This Agreement will end when all Voucher(s) ordered by you are used (or where applicable expired), or when the Scheme ends, or under Condition 14, whichever is sooner, except as mentioned in Condition 12.4. 12.4 If you hold an account with us for Voucher(s), the account terms and the rest of this Agreement in relation to the account terms will continue until the account is closed and all amounts owing under the account terms are paid.
    4. Ending this Agreement will not affect any rights or duties arising before that time.
  13. Our liability

    1. We will not replace or make a refund for any Voucher(s), except as mentioned in this Agreement.
    2. We will not be liable for any loss resulting from: (a) any Retailer refusing the Voucher(s), or any way in which the Retailer communicates that refusal, unless caused by our fault; (b) any Retailer refusing to supply, or making defective supply, of any goods, services or other items for which the Voucher(s) is used, unless caused by our fault; (c) our being delayed in or prevented from carrying out our duties under this Agreement by circumstances beyond our reasonable control; or (d) any varying or ending of the Scheme or this Agreement in accordance with this Agreement.
    3. We will not be liable for: (a) any loss not reasonably foreseeable by you and us when this Agreement was made; (b) any loss not directly caused by our fault; or (c) any business loss.
  14. Circumstances beyond our control

    1. If we are delayed in or prevented from carrying out our duties under this Agreement by circumstances beyond our reasonable control, we reserve the right to reduce the amount of your order, to defer the delivery date, or to end this Agreement.
    2. If those circumstances prevent us from delivering the Voucher(s) within the 10 days delivery period in Condition 6.1: (a) we will inform you of this promptly; (b) we will make a full refund as soon as possible, and in any case within 30 days starting with the day after the 10 days delivery period expires; and (c) this Agreement will end.
  15. Communications

    1. We will contact you under this Agreement at your contact details last known to us. You must give at least two working days’ notice to us of any change in your contact details, until your order is fulfilled or resolved.
    2. We will send any notice in writing to you or by post. If we fail to send any notice to you, or if you do not receive the notice, this will not make the variation or other matter in the notice invalid.
    3. We recommend that you send any complaint in connection with this Agreement in writing to our or postal address.
    4. We will communicate with you in the English language.We may record and monitor all communications between you and us for quality, security and training purposes.
  16. Transfer

    1. Our rights and/or duties under this Agreement may be transferred to any person.
    2. You may not transfer your rights and/or duties under this Agreement, but you may transfer the Voucher itself to any person.
  17. Logos

    1. You must not use, or allow to be used, any logo, mark or name of us or of any Retailer, or any confusingly similar indication, except to any extent expressly agreed in writing by the owner.
  18. Tax

    1. We will not be responsible for paying any tax that may be due in connection with transfer or use of the Voucher(s); for example, any income tax for a benefit in kind.
  19. General

    1. If any term of this Agreement is not binding on you, this will not affect any other term of this Agreement.
    2. If we do not enforce our rights under this Agreement at any time, this will not prevent us from doing so later.
  20. Purchase Terms

    1. For the protection of our customers and to ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. If an order cannot be fulfilled for any reason, Acorne will promptly refund all monies.
  21. Law

    1. The law of England and Wales applies to this Agreement. The courts of England and Wales may deal with any dispute in connection with this Agreement.
      (Business Terms and Conditions June 2007)

Leisure Voucher Gift Card Terms and Conditions

These Terms and Conditions apply to the Leisure Voucher Gift Card. You must read them carefully. They form the contract between you and us governing use of the Gift Card. In these Terms and Conditions:

"Cardholder" means the person who purchased the Gift Card and all subsequent Gift Card holders whether registered or not.

"Denominated Currency" means pounds sterling.

"Distributor" means Acorne Plc who distribute the Gift Card to you on behalf of Contis Financial Services Ltd.

"Gift Card" means the Leisure Voucher Gift Card issued by Contis Financial Services Limited, Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL. The Gift Card is not covered by the Payment Services Regulations 2009 or the Electronic Money Regulations 2011.

"You" and "your" refer to the Cardholder.
"We", "us" or "our" means Contis Financial Services Ltd.
"Website" means the website at www.leisurevouchers.co.uk.

You are liable for each transaction undertaken on your Gift Card until such time that your Gift Card is cancelled in accordance with section 7 below.

You can download the most recent version of these Terms and Conditions at any time from our Website.

Contact Customer Services by:
- Telephone: 0330 111 0600 calls are charged at £0.05 per minute from a BT landline. Available Monday – Friday (excluding public holidays) 09:00 to 17:00;
- Post: Leisure Voucher Gift Cards, Stamford House, Boston Drive, Bourne End, Buck, SL8 5YS;
- Email: info@leisurevouchers.co.uk;
- Lost and Stolen Card Line: 0330 111 0600 calls are charged at the BT national rate. Available Monday – Friday (excluding public holidays) 09:00 to 17:00.

  1. Leisure Voucher Gift Card

    The Gift Card is a prepaid payment card which may be used for purchasing goods and services at participating retailers. A full list of retailers can be found at the Website. You cannot use the Gift Card at retailers who do not participate in the Leisure Voucher Gift Card programme. You may use the Gift Card for mail order, telephone or internet purchases at participating retailers, details of which can be found at the Website. You cannot withdraw cash from an ATM. You should not attempt to use the Gift Card at non-participating retailers.

    The Gift Card is valid for a period of 24 months from the date of purchase. If your Gift Card is reloaded you will always be given a minimum of 24 months to spend these funds which may extend the validity of the Gift Card past the initial 24 month period.

    Your Gift Card is not a credit card and is not in any way connected to your bank account. Funds held by us on your behalf are not deposits and you will not earn any interest on any funds loaded on your Gift Card.

  2. Purchasing, Loading and Activating Your Prepaid Card

    Gift Cards many be purchased via the Website or you may be issued with a Gift Card through a third party organisation. The Gift Card will be loaded with funds on purchase. Gift Cards can be loaded by contacting customer services. Fees and limits may apply to loads and reloads.

    We may require evidence of your identity and your residential address. We may ask you to provide some documentary evidence to prove this and we may carry out checks on you electronically.

  3. Registering your Gift Card

    We recommend that you register your Gift Card as soon as you receive it. You can do this by entering your details at the Website. Once you have registered your Gift Card you can use it to make purchases online at participating retailers, reload funds onto the Gift Card or report it lost or stolen. If you do not report your card lost or stolen, you may lose your money on your Gift Card, in the same way as if you lost cash in your wallet or purse. If you do not register your Gift Card we cannot provide you with these additional services.

  4. Using your Gift Card

    Your Gift Card can be used for purchasing goods and services at participating retailers, however, like any payment card we cannot guarantee that a retailer will accept the Gift Card.

    A Gift Card transaction will be regarded as authorised by you where you have sufficient balance for the purchase and you follow the instructions provided by the retailer after swiping the magnetic stripe on the Gift Card or by entering the Gift Card details at the retailer's online store if you have registered the Gift Card. Authorisation for a transaction may not be withdrawn (or revoked) by you once we have received it.

    Your Gift Card may be used in full or part payment for purchases. In the case of part payments you will be required to pay for the outstanding amount of the purchase by an alternative method such as cash, debit or credit card. You should notify the retailer that you wish to make a part payment and of the remaining balance on your Gift Card before proceeding with the purchase. Not all retailers support part payments and you should check with the retailer before attempting a part payment.

    We will deduct the value of your transactions from the balance on your Gift Card as soon we receive notification of the transaction from the payment scheme network. We will also deduct any applicable fees as soon as they become payable by you.

    Your Gift Card is denominated in the Denominated Currency and you can only make transactions in the Denominated Currency.

    We recommend that you check the balance and any recent transactions on your Gift Card regularly through the Website or by contacting Customer Services.

    Any returns and exchanges for goods purchased will be governed by the policy of the retailer and applicable law. The retailer may not apply a credit to your Gift Card and instead must issue its own note of credit for a refunded item.

    If you dispute a transaction that has been processed on your Gift Card you should contact the retailer to resolve the dispute.

    We may at anytime suspend, restrict or cancel your Gift Card or refuse to issue or replace a Gift Card if we suspect your Gift Card is being used in an unauthorised or fraudulent manner, if you have not complied with these terms and conditions or in the event of exceptional circumstances which prohibit the normal operation of the Gift Cards.

  5. Cancellation and Refund Process

    The purchaser of a Gift Card via the Website is entitled to a 14 day 'Cooling-Off Period'. The Gift Card should be returned to Customer Services unused with your original sales receipt and a full refund will be made (less the postage fee) to the card used to purchase the Gift Card.

  6. Keeping Your Gift Card Secure

    You should treat your Gift Card like cash. If it is lost or stolen, you may lose some or all of your money on your Gift Card, in the same way as if you lost cash in your wallet or purse. As a result, you must keep your Gift Card safe and not let anyone else use it. Security information includes your memorable data set up on registration of your Gift Card.

    We recommend that you check the balance on your Gift Card regularly through the Website or by calling Customer Services.

  7. Lost, Stolen or Unauthorised Payment

    If you have registered your Gift Card and you lose it or it is stolen you must tell us as soon as possible by calling the Lost and Stolen Card Line. Once we have verified that you are the registered Cardholder we will immediately cancel your Gift Card and will not authorise any further transactions. If, after reporting a lost card, you subsequently find the card you must not use it. Cut it in half through the magnetic strip.

    You may request a Replacement Gift Card for which a fee will apply. Any outstanding balance less the Replacement Gift Card Fee will be transferred to the Replacement Gift Card. Requests to replace a Gift Card may be denied at our discretion if we suspect fraudulent or other unlawful activity.

  8. Your Liability

    In the event that you do not use your Gift Card in accordance with these Terms and Conditions or we find that you are using the Gift Card fraudulently, we reserve the right to charge you for any reasonable costs that we incur in taking action to stop you using this Gift Card and to recover any monies owed as a result of your activities.

    In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Gift Card for that transaction (a "Shortfall"), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the retailer where the Gift Card was presented, in this circumstance we may seek the Shortfall from the retailer. We reserve the right to charge you an Administration Fee for each transaction that you make using your Gift Card that results in a Shortfall or increases the Shortfall amount on your Gift Card.

    You are liable for each transaction undertaken on your Gift Card until such time that your Gift Card is cancelled in accordance with section 7 above.

  9. Our Liability

    Like other payment cards, we cannot guarantee a retailer will accept your Gift Card, or that we will necessarily authorise any particular transaction. This may be because of a systems problem, something outside our reasonable control, to comply with legal and regulatory requirements, or because we have suspended, restricted or cancelled your Gift Card or refused to replace it in accordance with these Terms and Conditions. We shall not be liable in any event that a retailer refuses to accept your Gift Card, or if we do not authorise a transaction, or if we cancel or suspend use of your Gift Card.

    From time to time, your ability to use your Gift Card may be interrupted, e.g. when we carry out maintenance. If this happens, you may be unable (a) to use your Gift Card to pay for purchases and/or (b) to obtain information about the funds available on your Gift Card and/or about your recent transactions. We will not be liable for any loss arising from such interruptions.

    Unless otherwise required by law, neither we nor the Distributor shall be liable for any direct or indirect loss or damage you may suffer including loss of revenue, goodwill, opportunity or anticipated savings as a result of your total or partial use or inability to use your Gift Card, or the use of your Gift Card by any third party (including any fraudulent use by any third party).

    We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Gift Card. Remember that once you have used your Gift Card to make a purchase we cannot stop that transaction.

  10. Changes to These Terms and Conditions

    We may change these Terms and Conditions at any time. The most recent version of the Gift Card Terms and Conditions will always be available on the Website. You should check the site regularly for the up to date Terms and Conditions.
    Unless you tell us that you do not agree to the change prior to the change being effective we will assume you accept such change.

  11. Data Protection

    We will process and retain personal data in order to open, administer and run your Gift Card account. We will transfer your personal data within our groups of companies, to the Distributor and to other third parties in order to issue and run your Gift Card. We my transfer your personal data outside the EEA, when we do this we will take steps to ensure that your data is afforded the same level of protection as it would if your data was processed within the EEA.

    If you have agreed, we, the Distributor or other third parties may also contact you to let you know about services that are of interest to you. You can contact the Distributor as set out in the Distributor's Privacy Policy if you don't want to receive any marketing materials from the Distributor. You can contact us if you don't want to receive any marketing materials from us or other third parties.
    We may check personal information with fraud protection agencies and other organisations and we may get information about you from recognised agencies to verify your identity. A record of such enquiries may be left on your file.
    We will tell fraud prevention agencies if you give us false or inaccurate information and we suspect fraud.
    We may monitor and/or record telephone calls we have with you to help us maintain and improve the quality of the service we provide to you. If you wish to obtain a copy of your personal data we hold, please contact Customer Services. There will be an Administration Fee to provide this information.

  12. Complaints

    If you are unhappy in any way with your Gift Card or the way it is managed, you can contact Customer Services so we can investigate the circumstances for you. Any complaints you have will be dealt with quickly and fairly

  13. Governing Law

    This Agreement is concluded in English. All communications with you will be in English. These Terms and Conditions will be subject to English law and to the exclusive jurisdiction of the English courts.